Call Center Staffing

Slow down employee attrition and hire faster! Elevate your recruitment talent acquisition with our premier call center staffing solutions.

With our combined BPO experience of 36 years, we know and understand your staffing challenges.

Low staffing levels have severe consequences on both employee retention and operational efficiency. Understaffing often leads to increased employee burnout, stress, and job dissatisfaction, contributing to higher attrition rates. The overburdened workforce may struggle to provide adequate coverage during peak call times, resulting in elevated shrinkage rates. This not only impacts service levels but also affects the overall quality of customer interactions potentially leading to customer dissatisfaction and errors.

Furthermore, limited opportunities for training and development arise in understaffed environments reducing employee engagement and hindering adaptation to evolving customer needs. Addressing staffing issues is crucial to break this detrimental cycle, ensuring a healthier work environment, optimal customer experience, and improved employee retention.

Let us help you

Our approach

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WORK ORDER

Feel free to contact us by phone or email to submit an official staffing request or order.

SOURCING

We mobilize our talent specialists to initiate the sourcing process for qualified candidates.

SCREENING PROCESS

Perform preliminary assessments and interviews to verify the accuracy of provided details and information.

CLIENT ENDORSEMENT

We align our assessment results with both our internal benchmarks and our client's standards.

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We offer search and placement solutions through multiple sourcing initiatives, referrals, and profiling. We help fill vacancies for IT, non-IT, and even executive positions.

CLIENT CALIBRATION

Let's collaborate and have a detailed discussion about talent requirements.

CANDIDATE PROFILING

We examine employment history, conduct background checks, and assess tendencies to ensure the best fit.

We’ve helped them

We've partnered with many household brand names and delivered high quality service.